Leadership Chronicle

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2026-08-17 07:05:33 -

Everyone’s Using AI. Almost Nobody’s Winning with It.
Nearly 9 in 10 companies now use AI somewhere in the business. Say that number in a board meeting and people nod like the hard part is over. It isn’t. Because right behind it sits a far less flattering one. In McKinsey’s 2025 State of AI survey, 88% of organizations reported using AI in at least one business function — up from 78% the year before. But only about a third have...

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2026-08-12 13:01:51 -

I Ran The Same AI Agents Twice. They Gave Me Different Answers
I have spent fifteen years using data to predict what customers will do. CRM programs, personalization engines, campaign forecasting, retention models, across pharma, luxury, travel and e-commerce. In that time, I have sat through more vendor demos than I care to count, and lately every single one of them says the same word: agents. Software that profiles your data, makes the decision, checks...

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2026-08-10 07:00:17 -

Beyond The AI Pilot: The Leadership Discipline Required To Put Enterprise AI To Work
The meeting had gone exactly as planned. The demonstration was polished. The AI assistant summarized documents in seconds, answered questions with confidence, and completed tasks that once required hours of manual work. Executives left the room energized. Someone called it a game changer. Another asked how quickly it could be rolled out across the organization. Then the questions changed....

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2026-08-06 04:48:32 -

Marketing Isn’t a Cost Center. It’s Your Most Underused Revenue Lever
I spent years in embedded finance building a company most of its end users would never actually see by name. Jifiti’s technology sat inside a bank’s app or a retailer’s checkout page, invisible by design. The moment that actually taught me what marketing is for wasn’t a launch or a campaign. It was sitting across the table from a bank’s risk and compliance team,...

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2026-08-05 05:19:40 -

Why AI Won’t Transform Your Business — Why That’s the Best News You’ll Read This Year
Every boardroom I walk into is asking the same question. “What’s our AI strategy?” I think that’s the wrong question. Not because AI isn’t important. It is. But because history has taught us something executives repeatedly forget: Technology has never transformed a business. Leadership has. The internet didn’t transform companies. Leaders who redesigned...

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2026-07-31 05:21:15 -

Leading From the Middle: What Client Partnership Taught Me About Influence Without Authority
When I was still a fresher at Time Inc, my job on paper was simple: keep the trackers updated, flag anything on fire, stay out of the way of the real strategy conversations. Those happened on calls with our US counterparts, people who technically had no reason to loop in someone at my level. But I’d noticed something in those first few months: the useful signal about where an account was...

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2026-07-28 05:32:43 -

Event-Driven, Not Ego-Driven: Building Engineering Cultures That Scale Like Kafka
There’s a moment every growing engineering organization eventually recognizes, even if it can’t quite name it. Meetings multiply. Decisions slow down instead of speeding up. The same three or four people are somehow required for everything to move forward. And the strange part is that none of this is a talent problem. The engineers are as capable as ever. What’s broken is the...

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2026-07-27 11:44:12 -

Closing the AI Value Gap: A Leadership Playbook For 2026
Enterprises poured unprecedented capital into artificial intelligence in 2025, yet measurable business impact remains elusive. The technical foundations — models, compute, and tooling — have advanced rapidly. The real bottleneck is organizational: unclear problem definition, fragmented data ownership, weak operational pathways, and insufficient human adoption. To convert...

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2026-07-22 11:57:36 -

RevOps Is Not A Department. It’s An Operating Model
Most companies I have worked with have a RevOps function long before they have a RevOps operating model. There is a person, or a small team, with the title. They own a dashboard. They fix broken fields in the CRM. They get pulled into the quarterly business review to explain why the pipeline number does not match what sales just said out loud. That is a department. It has a headcount line and a...

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2026-07-21 07:47:09 -

Why Mid-Market Leaders Need to Rethink the Economics of Scale
Throughout my career, from leading high-impact teams within the world’s premier Spanish-language media powerhouse, to driving strategic growth at a Fortune 100 financial services company, to serving as CEO of technology consultancies, and now advising growth-stage companies, I have watched leadership teams navigate multiple waves of transformation. While the technologies have...

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