Real-Time Data Widgets: Giving Salesforce Customer Portal Users Live Record Visibility
he customer wants to see their data in real time" is one of the most expensive sentences in a portal requirements document, because three different requirements hide inside it and only one of them is usually the real one. Freshness is how old the number on screen is. Propagation is how quickly a change in Salesforce reaches that screen. Authority is whether the number the customer is looking at...
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