10 WhatsApp Chatbot Use Cases Every MSME Should Know

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2026-07-27 08:24:42 -

Your customer messages you on WhatsApp at 9 PM asking for a price list. Do they get a reply in seconds, or do they wait until your team opens shop the next morning—only to message your competitor in the meantime? For most Indian MSMEs, WhatsApp has quietly become the primary sales and support channel. Customers expect a reply as quickly as they'd expect a shopkeeper to answer a phone...

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