Shared Inbox vs Individual WhatsApp Numbers: Which Is Better for...

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2026-07-22 10:27:19 -

Shared Inbox vs Individual WhatsApp Numbers: Which Is Better for Customer Support?

Here is a scene that plays out every day in thousands of Indian MSMEs. A customer messages your support team on WhatsApp. Your sales representative sees it first and responds. Then your support executive also sees it and sends a different reply. The customer receives conflicting information. Or worse, no one responds because each team member assumes someone else is handling the conversation....

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