How E-commerce Teams Can Manage WhatsApp Sales and Support From One Inbox
A shared inbox stops product enquiries, cart questions, and order complaints from getting lost between agents, personal phones, and tools that don't talk to each other. Most online stores did not plan to run their business on WhatsApp. It happened gradually a customer messaged about a delayed order, a shopper asked if a product came in another size, someone wanted to know if cash on delivery...
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